With Grace Occupational Therapy 

1. What Information Do We Collect?

To provide safe and effective Occupational Therapy services, we may collect:

• Personal details (name, address, date of birth, contact information)
   

• Emergency contact details
   

• Funding information (NDIS plan details, TAC claim number, private health details, Medicare details where applicable)
   

• Medical and allied health reports (GP letters, specialist reports, hospital discharge summaries)
   

• Assessment findings and therapy notes
   

• Relevant psychosocial, functional and home environment information
   

• Consent forms and service agreements
   

• Invoices and billing records
   

We only collect information that is reasonably necessary to deliver Occupational Therapy services and meet funding and legal requirements.

 

2. Why Do We Collect This Information?

We collect this information to:

• Assess your needs and provide appropriate therapy services
   

• Develop and review therapy goals and intervention plans
   

• Communicate with other members of your care team (with consent)
   

• Prepare reports required by funding bodies (e.g. NDIS, TAC)
   

• Manage billing and administrative requirements
   

• Meet professional, legal and insurance obligations
   

Without relevant information, we may not be able to provide safe or effective services.

 

3. When Might We Share Your Information?

Your information will only be shared:

• With your consent (e.g. with your GP, specialist, support coordinator or case manager)
   

• With funding bodies such as NDIS or TAC, where required for reporting or payment
   

• If required by law (e.g. mandatory reporting obligations, subpoena)
   

• If there is a serious and immediate risk to your safety or the safety of others
   

We do not sell or disclose your personal information for marketing purposes.

 

4. How Do We Keep Your Information Safe?

We take reasonable steps to protect your information by:

• Storing electronic files in secure, password-protected systems
   

• Keeping paper files (if any) in locked storage
   

• Restricting access to authorised persons only
   

• Using secure methods when sending reports or invoices
   

• Retaining records in accordance with legal requirements (minimum 7 years, or longer for minors)
   

Clients may request access to these copies of some of their records, subject to legal limitations. Please contact our clinic and obtain a Release of Personal Information Consent form. Your information will not be released unless this form is signed and processed. We will only disclose personal information in accordance with the Privacy Act.